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Terms and Conditions

Delivery Policy


In general, we provide free shipping to all areas in Hong Kong, Kowloon and New Territories for orders over HK$300. However, Discovery Bay, Ma Wan, Tung Chung, Lantau Island and Outlying Island are some exceptions:


Ship to Discovery Bay, Ma Wan, Tung Chung, Lantau Island & Outlying Islands


Please contact our staffs.  EMAIL : chiu.wendy@yahoo.com or WhatsApp (852) 9015 0444

 

Ship to Walk-up Buildings

If you live in a walk-up building or if there is no direct lift access, the shipment will need to be picked up on ground floor.

 

Ship to Village Houses

For locations that cannot be directly reached by car, the shipment will need to be picked up at the nearest parking area

 

Delivery Schedule and Times:

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Our standard shipping time will be 2-4 working days from the date of your order for Hong Kong Island, Kowloon and the New Territories. Deliveries to Islands and more remote places of HK may take up to 5 days. Please contact us to get an estimate for delivery time or to request expedited delivery. We will contact you before delivery.

Our couriers deliver from Monday to Saturday. Sunday is sacred, for hitting that snooze button and taking long walks with loved ones. Orders will be processed on the next working day.

Privacy Policy

At www.freesiaonline.com.hk, we are concerned with protecting your privacy. We use the information we collect about you to provide a personalized shopping experience. We may also use it to tell you about special offers that we think you'd appreciate if you are subscribed to our newsletters. You'll never have to worry about receiving a barrage of unexpected email from us if you have not subscribed with us. We will not sell, rent or trade your information.

When registering with www.freesiaonline.com.hk, we will ask for some contact information, such as your name and email address. We will use this information from the registration form to send you information about our company and some of our partners.

When you order from our site, we request your, name, email address, mailing address, telephone number, credit card number and expiration date. This information allows us to process, fulfill and alert you to the status of your order. www.freesiaonline.com.hk may use this information about your purchases to enhance your shopping experience by notifying you of special promotions, functionality changes and new services that we think you will find valuable. You may choose to remove yourself from this list at any time. To be removed from this list, send and e-mail to our Contact us page and title your e-mail "No Promotions." We may also monitor customer traffic patterns and site usage to help us develop the design and layout that best suits our customers.

We reserve the right to use aggregated, anonymous data about our users as a group. For instance, we might report to potential advertisers that a certain percentage of our users are interested in parrot behavior, based on online surveys or other requests

Email, in general, is not a secure form of communication, and can be intercepted as it travels across the Internet. DO NOT send credit card numbers or other sensitive information via email.

www.freesiaonline.com.hk may share non personal, non-individual aggregate information or summary statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors. This information will never include any personally identifiable information. www.freesiaonline.com.hk are very protective of the privacy of its customers. If at any time www.freesiaonline.com.hk is required by law or by a legal process to release customer information, we must cooperate fully.