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Return Policy

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the sale date and issue a full refund.  

All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.

Purchase made via discount codes, partner offers, reward points or store credit.

For orders fully or partially paid by discount codes, reward points or store credit, refunds will be issued in the form of store credit which can be used for future purchases from either of our sites www.freesiaonline.com.hk


Return Shipping Arrangement

If you received a wrong or defective item from us, first of all, we really apologize, secondly, we'll cover the return shipping costs and send you the correct item asap. Don't forget, you only have 7 days to get in touch with us about your problem.

If you would like to return the product/s for any other reason, we are happy to take the product back while delivering your next purchase.

Alternatively, please contact our staffs by email : chiu.wendy@yahoo.com or WhatsApp (852) 9015 0444 to pick up the return, we would ask you to bear the return shipping charges.

All return credits and refunds are processed within approximately 7-10 days of receiving the products back in our warehouse.